We reserve the right to correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of items. All prices are inCanadian dollars. We reserve the right to limit the quantity of items you buy. We also reserve the right to cancel orders at our discretion.
Methods of payment by phone
If you choose to place your order by phone, we accept payment by credit card (VISA, Mastercard and American Express). Make sure you have your card ready when you contact us, because we need to know the security code on the back of your card.
Methods of payment by internet*
Payments are made through PayPal, the most simple and safest way to pay online. It is not mandatory however to open a Paypal account for your purchases, you can just use your usual credit cards (VISA, Mastercard or American Express).
To process your payments, Paypal sent us some of your personal information: your contact information and the fact that you have or not a bank account verified. However, neither the number of your credit card or your bank account number are revealed. If disclosure of your personal information is a concern, click here for more information on the security measures implemented by PayPal.
We strive to deliver the items within five business days. However, we disclaim any responsibility for deliveries delayed for reasons beyond our work. In case of delay in delivery, we strive to inform consumers. We reserve the right not to ship to certain addresses. However, the rates are the same for all deliveries made in Quebec/Ontario. For any order less than 150 $, the cost is fixed at 9,99 $. For orders greater than 150 $, delivery is free.
The product is currently in production. It is possible to pre-order to make a reservation. To determine the date on which the product will be shipped, simply add the product to your basket and the delivery date will be inscribed with the name of the product.
Product is in stock. You should receive your product about five (5) business days after your purchase.
Out of Stock
Unfortunately, stocks of this product are completely gone. No future production is planned.
All KSL products are guaranteed for one (1) year against manufacturing defects: lack of sewing, broken zipper, wear or abnormal fading tissues. We will repair, replace or refund the item damaged in our assessment.
Return of goods warranty
If you believe that your product KSL does not fulfill the terms of the guarantee mentioned above. We invite you to contact us to know the best way to correct the situation. To do this, you can reach us by phone at 1 514 274-2323 or by email at: firstname.lastname@example.org . If a refund is necessary, do not forget to include a copy of your invoice with the product you are returning.
Any product that you are not completely satisfied may be returned within thirty (30) days of purchase for an exchange or full refund. You are not required to give us the reason for return, but we always appreciate knowing why a consumer is not satisfied.
For returns of goods sold at regular price, you can request an RMA number via your KSL account. Your purchase is eligible for an exchange, credit note, or reimbursement. For articles discounted at 30% and over, you can also request an RMA number, but KSL is not responsible for the transport fees. You can choose to pay your transport upfront with the provider of your choice, or have the amount deducted from your return value, if using our Canada Post account. Your discounted articles are eligible for an exchange or credit note.